Shipping Policy
DOMESTIC SHIPPING
Domestic orders take 1-2 business days to process, plus transit time.
Disclaimer: The Madeline Hawthorne Store is not responsible for any items lost, stolen or damaged during domestic transit. However, If your package is returned to us for any reason, we will notify you by email immediately.
INTERNATIONAL SHIPPING
International shipping can often be unreliable and most delays happen at customs offices. ALL international customers are subject to the laws, duties and taxes of their destination country. If your package is held by customs for any reason, it is your responsibility to contact your local customs office to resolve any pending actions needed by your country to complete the shipment. Depending on where you live and the total value of your order, it is highly likely you your government will charge additional import fees, on top of the shipping fees paid to our store. These added fees are completely out of our control and cannot be determined in advance. We are unable to provide any support with international customs offices.
Disclaimer: The Madeline Hawthorne Store is not responsible for any items lost, stolen or damaged during international transit. However, If your package is returned to us for any reason, we will notify you by email immediately.
VINYL
Our records are pristine when packed. Please be aware we DO NOT issue refunds or replacements for minor cosmetic damage, such as corner dings, bends, split inserts, and so on. We pack our vinyl very securely and carefully in custom crafted boxes, but in some cases this type of wear is simply unavoidable during transit.
PRE-ORDERS
Pre-ordering an album does not necessarily mean you'll receive it before the rest of the world. In fact, depending on where you live and the ship date, you may not even get the album until after its official release. Pre-ordering is simply an opportunity to purchase albums in advance. All pre-order products will display an expected "SHIPS ON OR AROUND" date in the product description. Take note of this! It's generally pretty accurate, but will occasionally shift, due to unexpected delays, beyond our control.
Disclaimer: Additional items purchased on the same ticket as a pre-order will not ship until the time specified in the description of the pre-ordered item.